bpok's Privacy Policy

Section 1

This privacy policy ("Policy") is issued by the operator of the bpok platform and the website https://bpok.cam ("Site") ("bpok", "we", "us"). This policy provides detailed information about what data we collect from you when you visit our site, create an account, or use our services, how we use that data, and how we keep it protected.

By using this site, you are considered to have accepted all terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services. This policy has been prepared in compliance with the laws of Bangladesh and regulations relating to the protection of personal data.

1.1 Definitions

• Personal Information: Any information that can directly or indirectly identify an individual.
• User: Any person who visits the bpok platform or holds an account.
• Processing: Any activity involving the collection, storage, use, transfer, or deletion of personal information.
• Cookie: A small data file stored on your device that helps improve the functionality of the site.

Section 2

We collect only the information necessary to provide our services. A detailed description of the information collected is given below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — services are provided only to those aged 21 and above)
• Email address and mobile number
• National ID or passport number (for KYC verification)
• Username and password (stored in encrypted form)
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (where applicable for withdrawals)
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Technical and Usage Information

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Time spent on the site, pages visited, and click history
• Login and logout times and dates
• Betting history and game activity

2.4 Cookie and Tracking Information

We use cookies to improve site functionality and personalize the user experience. Cookies are of three types: essential cookies (to keep the site running properly), functional cookies (to remember your preferences), and analytics cookies (to monitor site usage). You can manage cookies from your browser settings, though this may limit some features of the site.

Section 3

We use the information collected for the following legitimate purposes:

3.1 Service Operation and Improvement

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and other financial transactions
• Activating bonuses and promotions and providing VIP benefits
• Ensuring customer support and live chat services
• Maintaining the technical performance of the platform

3.2 Security and Compliance

• Preventing fraud, forgery, and money laundering
• Verifying user age and enforcing the 21+ rule
• Completing the KYC (Know Your Customer) process
• Meeting applicable legal and regulatory obligations
• Implementing responsible gaming policies

3.3 Communication and Marketing

• Sending important notices related to your account
• Sending promotional offers and updates with your consent
• Informing you about service changes and policy updates

Section 4

Protecting your personal and financial information at bpok is our highest priority. We apply industry-standard technical and organizational security measures.

4.1 Technical Protection

• SSL/TLS Encryption: All data transfers are protected with 256-bit SSL encryption.
• Data-at-Rest Encryption: Stored data is protected with high-grade AES encryption.
• Firewall and intrusion detection systems remain active at all times.
• Regular security audits and vulnerability assessments are conducted.
• Passwords are stored using the bcrypt hashing algorithm.

4.2 Access Control

• Strict role-based access control (RBAC) is enforced.
• Staff are granted access only to the information necessary to carry out their responsibilities.
• All internal access is logged and reviewed regularly.

4.3 Security Breach Response

In the event of a security breach, we will notify affected users as quickly as possible and inform the relevant authorities in accordance with applicable law. We will take immediate steps to minimize any harm.

Section 5

We do not sell or rent your personal information to third parties. Information may be shared only in the following limited circumstances:

5.1 Service Provider Partners

We use trusted third-party services for payment processing, identity verification, technology infrastructure, and game software supply. These partners may use information only for the agreed purpose and are bound by our strict confidentiality terms.

5.2 Legal Obligations

We may be required to disclose information in response to applicable laws of Bangladesh, court orders, or lawful requests from government authorities. Such disclosure will be limited to the minimum necessary.

5.3 Business Succession

In the event of a business restructuring, merger, or acquisition, user information may be transferred to a new entity. In such circumstances, we will notify users in advance.

Section 6

You have certain fundamental rights over your own information. bpok fully recognizes and respects these rights.

6.1 Access and Correction

• You can view and update the information stored in your account at any time.
• You can request the correction of inaccurate or incomplete information.
• Contact us to receive a copy of your information stored with us.

6.2 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal, regulatory, or contractual obligations.

6.3 Opting Out of Marketing Communications

You can unsubscribe from promotional emails and notifications at any time. Important account-related messages cannot be turned off, as they are essential to the operation of the service.

6.4 How to Exercise Your Rights

To exercise any of the rights mentioned above, contact us at the address below. We will respond to your request within 30 business days.

Section 7

We retain your information only for as long as necessary. The retention period depends on the type of information and applicable legal requirements.

• Account information: For the duration the account is active and a minimum of 5 years thereafter.
• Financial transaction data: A minimum of 5–7 years in accordance with legal obligations.
• KYC documents: Retained in accordance with applicable regulations even after account closure.
• Technical logs: Generally from 90 days up to 1 year.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies remain for a set period.

At the end of the retention period, information is securely deleted or anonymized.

Section 8

bpok strictly prohibits providing services to anyone under the age of 21 ("minors"). We do not knowingly collect or store any information from minors.

Age verification is mandatory when creating an account. If we learn that a user is under 21 years of age, their account will be suspended immediately and any collected information will be deleted. If you believe a minor is using our platform, please contact us immediately.

Section 9

We reserve the right to amend or update this privacy policy as needed. For significant changes, we will notify you in the following ways:

• The updated policy will be published on this page and the "Last Updated" date will be changed.
• For important changes, a notice will be sent to your registered email address.
• Continuing to use the service after any change means you accept the new policy.

We encourage you to review this policy periodically so that you remain aware of the latest changes.

Section 10

Contact us for any questions or concerns about this privacy policy or to exercise your rights. Our privacy team is ready to answer all your questions in Bengali.

This privacy policy applies to all services on the bpok platform. For more details, please visit our Terms & Conditions and Responsible Gaming pages.